Privacy Policy

1. Who We Are

This website is operated by FVSource OÜ, a company registered in Estonia (registry code: 17160512, VAT ID: EE102822319), with its registered address at Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 5, 10117, Estonia.

FVSource provides sourcing, manufacturing, supplier identification, factory qualification, quality control, market-entry, business development, and related consulting services, primarily supporting international companies operating or expanding in Vietnam and Southeast Asia.

FVSource OÜ is the data controller for personal data collected through this website.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: [email protected]

2. What Data We Collect

We collect personal data when you voluntarily provide it to us, including when you:

• Submit an enquiry, sourcing request, project request, or contact form through our website;
• Request information about our services;
• Contact us directly by email;
• Arrange a meeting or consultation with our team;
• Engage FVSource for a sourcing, manufacturing, market-entry, factory visit, quality-control, or consulting project.

Depending on the nature of your enquiry, the information we collect may include:

• First name and last name;
• Business email address;
• Phone number;
• Company name;
• Job title or position;
• Country or region;
• Company website;
• Product, sourcing, manufacturing, or market-entry requirements;
• Technical specifications, project briefs, drawings, product information, or other documents you choose to provide;
• Information concerning estimated quantities, target markets, project timelines, certification requirements, or other commercial requirements;
• Communications exchanged with FVSource.

We only request information that is reasonably relevant to evaluating, preparing, or delivering our services.

We may use cookies or similar technologies that are technically necessary for the operation, security, and functionality of the website.

3. How We Use Your Data

We use your personal data for purposes including:

Responding to enquiries

We use your contact details and the information you provide to understand your requirements, respond to your enquiry, arrange discussions, and prepare proposals or quotations.

Evaluating sourcing and manufacturing projects

Where relevant, we may use the information you provide to assess project feasibility, identify suitable manufacturers, suppliers, service providers, distributors, business partners, or other relevant organisations.

Delivering our services

If you engage FVSource, we may process your personal data to perform services such as:

• Supplier identification and qualification;
• Factory audits and assessments;
• Request-for-quotation coordination;
• Sampling and product-development coordination;
• Factory visits;
• Quality-control and production follow-up;
• Market-entry research;
• Distributor or business-partner searches;
• Trade missions and B2B meeting coordination;
• Manufacturing and sourcing consulting.

Managing our business relationship

We process relevant information to manage projects, contracts, correspondence, invoices, payments, project documentation, and ongoing client relationships.

Communicating with suppliers and business partners

When necessary for a project, information relating to your requirements may be shared with potential suppliers, manufacturers, distributors, service providers, or other business partners.

We aim to limit such disclosure to information reasonably necessary for evaluating or carrying out the project.

Where appropriate, commercially sensitive information may be shared only after additional safeguards, such as confidentiality agreements, have been put in place.

Complying with legal obligations

We may process and retain certain information where required by Estonian, European Union, or other applicable laws, including accounting, taxation, and regulatory requirements.

We do not sell or rent your personal data to third parties for marketing purposes.

4. Legal Basis for Processing

Under the General Data Protection Regulation (“GDPR”), we process personal data on one or more of the following legal bases:

Legitimate interests — Article 6(1)(f) GDPR

We may process personal data where necessary for our legitimate business interests, including:

• Responding to business enquiries;
• Assessing potential projects;
• Communicating with prospective clients;
• Managing relationships with customers, suppliers, and partners;
• Developing and operating our professional services.

We only rely on legitimate interests where those interests are not overridden by your fundamental rights and freedoms.

Contract performance — Article 6(1)(b) GDPR

Where you engage FVSource or request that we take steps before entering into an agreement, we process personal data necessary to prepare, administer, and perform our contractual obligations.

Legal obligation — Article 6(1)(c) GDPR

We process and retain certain records where necessary to comply with legal obligations, including Estonian accounting and taxation requirements.

Consent — Article 6(1)(a) GDPR

Where required by law, we may rely on your consent for a specific type of processing. You may withdraw your consent at any time.

5. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal requirements.

Our general retention periods are:

• Enquiries and prospective projects that do not proceed: normally retained for up to 12 months following the last meaningful contact, unless there is a legitimate reason to retain the information longer;
• Client and project correspondence: retained for the duration of the business relationship and for a reasonable period afterwards where necessary for contractual, legal, or dispute-resolution purposes;
• Invoices, accounting records, and legally required business documentation: retained for at least 7 years, or for another period where required under applicable Estonian law.

Where personal data is no longer required, we will delete, anonymise, or securely archive it as appropriate.

6. Data Sharing

FVSource may share personal data with third parties where reasonably necessary to respond to your enquiry or perform our services.

These parties may include:

FVSource personnel and consultants

Personal data may be accessed by authorised FVSource employees, consultants, contractors, or project specialists who require access to perform their work.

Suppliers, manufacturers, and business partners

When performing a sourcing, manufacturing, or market-entry assignment, we may need to communicate relevant information to:

• Manufacturers;
• Suppliers;
• Subcontractors;
• Testing laboratories;
• Inspection companies;
• Logistics providers;
• Distributors;
• Potential commercial partners;
• Professional advisers;
• Other organisations relevant to the project.

We only share information that is reasonably necessary for the specific assignment.

Technology and business service providers

FVSource may use third-party software and service providers for functions such as:

• Website hosting;
• Email communications;
• Customer relationship management;
• Cloud document storage;
• Video conferencing;
• Accounting;
• Project management;
• Analytics or website performance monitoring.

These providers may process personal data on our behalf in accordance with their contractual obligations and applicable data-protection requirements.

We require service providers processing personal data on our behalf to handle such information appropriately and in accordance with applicable data-protection law.

7. International Data Transfers

FVSource operates internationally, with a particular focus on Vietnam and Southeast Asia.

As a result, certain project-related personal data may need to be accessed, processed, or transferred outside the European Economic Area (“EEA”), including where FVSource personnel, consultants, suppliers, manufacturers, or project partners are located outside the EEA.

Where personal data is transferred internationally, FVSource takes appropriate measures to protect the information in accordance with applicable GDPR requirements.

Depending on the circumstances, these safeguards may include:

• European Commission adequacy decisions;
• Standard Contractual Clauses;
• Contractual confidentiality and data-protection obligations; or
• Other legally recognised safeguards.

We seek to limit international transfers to information reasonably necessary for carrying out the relevant project or business activity.

8. Your Rights

Under the GDPR, you may have the following rights regarding your personal data:

• Right of access — you may request confirmation as to whether we process your personal data and obtain a copy of that information;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data in certain circumstances;
• Right to restriction of processing — you may request that processing of your personal data be restricted in certain circumstances;
• Right to object — you may object to processing based on legitimate interests;
• Right to data portability — where applicable, you may request certain personal data in a structured, commonly used, machine-readable format;
• Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time.

To exercise your rights, please contact:

[email protected]

We will respond to valid requests within the timeframe required under applicable data-protection law, normally within one month.

You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) if you believe that your personal data has been processed unlawfully.

Website: www.aki.ee

9. Data Security

FVSource takes appropriate technical and organisational measures designed to protect personal data against:

• Unauthorised access;
• Accidental or unlawful disclosure;
• Loss or destruction;
• Alteration;
• Misuse.

Measures may include secure website connections using HTTPS, controlled access to internal systems and documents, password protection, access restrictions, and limiting access to personal data to personnel who reasonably require it for their work.

No method of electronic transmission or storage is completely secure, and we therefore cannot guarantee absolute security.

10. Confidential and Commercial Information

Because FVSource regularly handles sourcing, manufacturing, product-development, and market-entry projects, clients may provide information that is commercially sensitive in addition to personal data.

Such information may include:

• Product specifications;
• Technical drawings;
• Target pricing;
• Forecast quantities;
• Supplier information;
• Product-development documentation;
• Business plans;
• Market-entry strategies;
• Commercial requirements.

FVSource treats such information as confidential in accordance with applicable contractual arrangements and internal business practices.

Where appropriate, separate non-disclosure agreements or confidentiality agreements may also govern the exchange of commercially sensitive information.

This Privacy Policy primarily concerns the processing of personal data and does not replace any confidentiality obligations agreed separately between FVSource and its clients or partners.

11. Third-Party Links

Our website may contain links to third-party websites or external resources.

FVSource is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the relevant privacy policies before providing personal data to those organisations.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our services;
• Our website;
• The technology providers we use;
• Our data-processing activities; or
• Applicable laws and regulations.

The “Last updated” date displayed at the top of this page indicates when this Privacy Policy was most recently revised.

We encourage you to review this page periodically.

13. Contact

For questions, requests, or concerns relating to privacy or personal data, please contact:

FVSource OÜ
Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 5, 10117
Estonia

Business ID: 17160512
VAT ID: EE102822319
Email: [email protected]